If there is a issue of students not receiving an eBook license or not being able to access an eBook license and the district is a rostered district check for User Collisions.
rosterfeed.cpm.org
roster.cpm.org can also have User Collision Warnings. The fix is the same but the collision warning is located in a slightly different place.
- Enter the District ID in the Search to find the district. Once located select the correct district.
- On the customer dashboard choose View on the
- Select warnings to view if there is a User_Collision.
- In the example below there is a USER_COLLISION Warning. Copy the email shown in the error and look the user up in ELS.
Check the account in ELS to see if it has a district and school assigned. If the user does not have the needed data delete the account. Once the roster runs again the issue should be resolved.
roster.cpm.org
- Select Consumers to find the district account.
- Use the arrow key to scroll right to the Uploads.
- Choose Details for the most recent upload.
- User collisions can be found in license sync warnings tab.
