Who is the article for?
This article is for CSM's with the CPM Admin role in ELS.
CPM Records: Use the Customers option to access customer accounts. The remaining items in the CPM Records menu are not needed by CSMs.
To access information on a specific Faculty Enrollment PIN, first search for the customer in the field and then select View.
Use the Faculty PINs tab to review faculty PINs. Select from either Curent PINs or Expired PINs
Select View on a Current PIN to see the teacher(s) who successfully enrolled with the PIN and the licenses they selected.
Expired PINs no longer show information on enrollees.
To impersonate a specific User, first search for the customer in the field and then select View.
Once you have the district account, select the Users tab. On the user account you want impersonate, select View.
Select Impersonate. You will be able to see everything the user has access to in ELS as they see it.
Impersonation does not extend to any other applications such as CDP, eBooks or the New ELS links on District Admins and Teachers accounts (Try New eBook Licensing Report and Try New eBook Licensing System).
