This article describes the process of adding and editing content within Freshdesk Knowledge Base. Freshdesk calls the Knowledge Base "Solutions".
Only agents can edit the knowledge Base
- Enter the Knowledge Base Editor through the Solutions Tab.
- Click on any category to access the sub-categories.
- Click on any sub-category to access the articles within that sub-category.
Check out all of the buttons to see what they do.
- Expand the properties
- Edit clicking the Edit button
- Save as a draft or publish
