CPM Staff Tutorials

CPM Intranet

Updated on

This article describes the organization and content of the new CPM Intranet created 1/2023.

VIDEO:  Intranet Walkthrough 2023 Video created by Nick Love provides an easy way to understand how the CPM Intranet is organized.

1. Tools for locating information

Listen to the video above to understand the organization of the CPM Intranet to find what you need quickly.  If that fails, the following tools may help in your search.

1.1. Search Tool

  • Search the site for key words.
  • Add a "+" between key words in a search field for articles having more than one key word.
CPM Intranet

1.2. CPM Knowledge Base and Tutorials

If the information needed is not found by searching the Intranet site, consider searching in CPM's knowledge base and Tutorials.

  1. Use the search field in CPM's knowledge base to locate items: https://support.cpm.org/support/home
  2. Use the search field in CPM's Staff Help to locate items: https://staffhelp.cpm.org
Support : CPM Educational Program

1.3. Search Recent Memos

The Intranet home page has a list of memos sent to all CPM employees organized by date, the most recent first. If you know the approximate date the information was given, you may find the memo in the box just below the title on the Intranet home page.

Notification Center

1.4. Submit a Ticket

If you are unable to find what you are looking for, submit a ticket. An agent will reply usually within 24 hours with a response.

CPM Intranet

1.5. Intranet Change Log

The change log will let you know what changes have been made since your last visit to the site.  You may find items moved, updated, deleted, or recently added. A note will let you know why the change was made.

CPM Intranet
2. Fulltime & Parttime Employees

2.1. Calendars

Currently, there are 3 available Calendars. You may need to scroll down to view them all.

  • CPM's Org-wide Dates (as a list)
  • CPM's Org-wide Dates (on a calendar)
  • CPM Perpetual Calendar
CPM Intranet - Calendars

2.2. Collaboration

This section has organization charts and contact information for collaboration between CPM employees.  It  also  includes collaboration work.

CPM Intranet - Collaboration

2.3. HR: Forms & Policies

Forms that are commonly needed are included in the following categories:

  • Shared Drives
  • Employee Handbook 2023
  • Payroll System Resources
  • Leave Guidelines
  • Travel
  • Performance Reviews
  • CPM 401(k) Plan
  • Health Benefits Resources
  • Communication Procedures
Notification Center

2.4. Knowledge Base & Support

This section has links not  only to the knowledge base but also to employee tutorials on a variety of areas.

CPM Intranet - Knowledge Base & Support

2.5. Public Relations

This section contains links which support our customers.

CPM Intranet - Public Relations

2.6. Resources & Other Forms

Links to additional resources are added in this section.

CPM Intranet - Resources & Other Forms
3. For Supervisors

Supervisors may find pertinent links here to support employees on their team.

CPM Intranet - Supervisors
4. Department Information

Currently only two departments have individual dashboard with links to their projects.  These dashboards are maintained by the individual departments. If your department is not listed and you would like your team to have a dashboard, submit a request through the Tech Notifications channel.

CPM Intranet - Departments
Previous Article Using Freshdesk Knowledge Base
Next Article Using Workflows in the Tech-HelpDesk Channel